Artificial intelligence (AI) is slowly proving to be better than humans, this time in the emotional sphere that was once thought as impossible for machine learning.
This, as a team of Swiss researchers reported that AI outperformed humans in a series of emotional intelligence tests.
“This suggests that these AIs not only understand emotions but also grasp what it means to behave with emotional intelligence,” said one of the researchers, Marcello Mortillaro, in a statement.
Specifically, teams from the universities of Geneva and Bern administered emotional intelligence tests—originally developed to assess humans—to six different AI systems.
‘‘We chose five tests commonly used in both research and corporate settings. They involved emotionally charged scenarios designed to assess the ability to understand, regulate, and manage emotions,’’ said Katja Schlegel, lecturer and principal investigator at the Division of Personality Psychology, Differential Psychology, and Assessment at the Institute of Psychology at Bern university, and lead author of the study.
The results were astounding, as the AI models gave correct answers 82 percent of the time, while the accuracy rate for the humans who participated was at 56 percent.
The five-part test series evaluated empathy and the ability to identify, manage, and regulate emotions. Among the emotionally charged scenarios included is when an employee’s idea is stolen at work.
Under the second phase of the study, ChatGPT was asked to generate new emotional intelligence tests.
Over 400 participants evaluated the AI-generated tests were that were found to be as realistic as those not created by humans.
With the results and findings of the test, experts suggest that AI, under expert supervision, can perform roles in functions that are seen as uniquely human, such as education, coaching, and conflict resolution.
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