 has announced that){kind=link}
FULLY COMMITTED TO deliver the best service to its members and pensioners, the Government Service Insurance System (GSIS) has announced that it has now reached more than 99 percent of its transactions, including the ‘Digital GINHAWA’ program, in the first half of 2025 through online processing.
According to GSIS president and general manager Jose Arnulfo ‘Wick’ Veloso, from January to June, almost all GSIS services, including loan applications and member information inquiries, were accessed through the GSIS Touch mobile app and GWAPS (GSIS Wireless Automated Processing System) kiosks.
“This digital transformation translates to greater convenience: members can transact anytime, anywhere, without waiting in line at GSIS offices,” Veloso proudly disclosed.
“Digital GINHAWA means comfort, accessibility, and peace of mind for our members. Now, applying for loans, checking records and accessing benefits can all be done with just a few taps on your phone,” he added.
Based on GSIS data, every member information inquiry and nearly all loan computations and applications were processed digitally from January to June. This resulted with online loan applications rising from 98.5 percent in the first quarter to 99.1 percent in the second quarter, with loan computation requests consistently above 99.5 percent threshold.
GM Veloso likewise reported that strong member adoption of digital channels for the mandatory active renewal of pensioners’ status called APIR (Annual Pensioners’ Information Revalidation).
“In the first quarter of 2025, 95 percent of all APIR transactions were processed digitally through the GSIS Touch app and GWAPS kiosks. This figure climbed even higher to 97 percent in the second quarter, underscoring members’ growing preference for ‘Digital GINHAWA’ and the convenience of handling important requirements online,” he stressed.
With over two million registered users, the GSIS Touch app provides 24/7 access to loan applications, benefit monitoring, pensioners’ active status renewal and compliance (APIR) and more—allowing members, including those in remote or overseas locations, to manage their accounts anytime.
In ending, Veloso urged members and pensioners who have not yet downloaded the GSIS Touch app to do so now and to keep their contact details updated for uninterrupted access.
“We are committed to expand our digital services so that every member can experience digital GINHAWA, wherever they are. GSIS members and pensioners can stay informed through the official website- www.gsis.gov.ph, or by following GSIS on Facebook, Instagram, YouTube, and TikTok. For assistance, they may call the GSIS Contact Center at 8847-4747,” he advised to conclude.