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APPLYING for loans, collecting pensions, claiming benefits and inquiries need not be tedious for Government Service Insurance System (GSIS) members with a digital program in full operation.
In a statement, GSIS President Joe Arnulfo Veloso committed to deliver the best service to its members and pensioners, even as he claimed that 99 percent of the GSIS transactions — including the Digital GINHAWA Program — have been processed online.
Citing records from January to date, Veloso claimed that almost all GSIS services, including loan applications and member information inquiries, were accessed through the GSIS Touch mobile app and GWAPS (GSIS Wireless Automated Processing System) kiosks.
“This digital transformation translates to greater convenience: members can transact anytime, anywhere, without waiting in line at GSIS offices,” Veloso said.
“Digital GINHAWA means comfort, accessibility, and peace of mind for our members. Now, applying for loans, checking records and accessing benefits can all be done with just a few taps on your phone.”
The massive implementation of digital transactions, he added, significantly contributed to an increase in loan applications — from 98.5 percent in the first three months of 2025 to 99.1 percent in the second quarter. Loan computation requests stood above the 99.5 percent threshold.
Veloso likewise reported strong member adoption of digital channels for the mandatory active renewal of pensioners’ referred to as APIR (Annual Pensioners’ Information Revalidation).
“In the first quarter of 2025, 95 percent of APIR transactions were processed digitally through the GSIS Touch app and GWAPS kiosks. This figure climbed even higher to 97 percent in the second quarter, underscoring members’ growing preference for ‘Digital GINHAWA’ and the convenience of handling important requirements online,” he noted.
With over two million registered users, the GSIS Touch app provides seamless access to loan applications, benefit monitoring, pensioners’ active status renewal and compliance and more—allowing members, including those in remote or overseas locations, to manage their accounts anytime.
Veloso likewise urged members and pensioners who have not yet downloaded the GSIS Touch app to “go digital” and to keep their contact details updated for uninterrupted access.
“We are committed to expand our digital services so that every member can experience digital GINHAWA, wherever they are. GSIS members and pensioners can stay informed through the official website- www.gsis.gov.ph, or by following GSIS on Facebook, Instagram, YouTube, and TikTok. For assistance, they may call the GSIS Contact Center at 8847-4747.”